1. They form personal connections.

Even in a crowded room, likable leaders make people feel like they’re having a one-on-one conversation, as if they’re the only person in the room that matters. And, for that moment, they are. Likable leaders communicate on a very personal, emotional level. They never forget that there’s a flesh-and-blood human being standing in front of them. [Read more…]

There are some phrases that emotionally intelligent people are careful to avoid in casual conversation. The following phrases are nine of the worst offenders. You should avoid them at all costs.

1. ‘You look tired.’

Tired people are incredibly unappealing—they have droopy eyes and messy hair, they have trouble concentrating, and they’re as grouchy as they come. Telling someone he looks tired implies all of the above and then some. [Read more…]